Last updated: December 21, 2025
We want you to be happy with your purchase! Since all our products are made-to-order, we follow a streamlined policy to handle returns, refunds, and replacements. Please read this policy carefully before making a purchase.
1. Eligibility for Returns & Exchanges
- We accept return or exchange requests within 7 days from the date of delivery.
- To be eligible, the item must:
- Be unused and in the same condition as you received it.
- Have original packaging intact.
- Not be a discounted or sale item (unless defective or damaged).
- Only items that are defective, misprinted, damaged during shipping, or incorrect due to our error are eligible for free replacement/refund.
- Certain categories of items may be non-returnable; such items will be identified at the time of purchase.
2. Non-Eligible Reasons for Return
We do not accept returns or exchanges for:
- Wrong size ordered (please check our size chart before ordering).
- Change of mind.
- Slight variations in color due to digital printing.
- Refusal to accept Cash on Delivery (COD) orders.
- Delays caused by courier partners.
- Sale items (unless defective or damaged).
3. Reporting a Problem
To request a return, refund, or replacement:
- Contact us at info@fashonen.com within 7 days of delivery.
- Provide the following:
- A complete unboxing video (from package opening to product inspection).
- Clear photos showing the issue.
- Image of the outer courier packaging with the shipping label visible.
- Without the required details (especially the unboxing video), we may not be able to process your request.
4. Damaged, Misprinted, or Defective Items
If you received a defective, damaged, or wrongly printed item:
- Email us with the required proof within 7 days of delivery.
- Once verified, we will either:
- Send you a replacement at no extra cost, OR
- Issue a full refund to your original payment method.
5. Lost or Undelivered Packages
If your order is lost or undelivered (as per courier tracking):
- For air shipments: after 15 days of non-delivery.
- For surface shipments: after 20 days of non-delivery.
We will: - Reship the product at no cost, OR
- Provide a full refund.
If an incorrect address was provided, we are not responsible for lost packages or additional shipping costs.
6. Size Issues
- We provide detailed size charts with all apparel products.
- Refunds/exchanges will not be accepted for incorrect size selection by the customer.
- If you believe you received the wrong size compared to what you ordered, share photos with a measuring tape for verification.
- A tolerance of ±0.5 inches in garment measurements is considered standard and not eligible for refund/replacement.
7. Refund Process
- Once your return/exchange request is received and inspected, we will notify you via email.
- If approved, refunds are issued to your original payment method within 7–10 business days.
- In case of replacements, we’ll share a new tracking ID once the product is shipped.
Refunds are not issued for:
- Incorrect size ordered.
- Change of mind.
- Refusal to accept COD order.
- Courier delays.
8. Cancellations
Orders cannot be cancelled once they are processed or moved into production. Please double-check your size, color, and address details before placing your order.
9. COD (Cash on Delivery) Orders
- COD payments must be made at the time of delivery. If payment is not made, the package will be returned.
- Refunds/re-delivery are not offered for failed or refused COD deliveries.
- Repeated COD refusals may lead to restrictions on COD for future purchases.
10. Contact Us
For returns, refunds, or support:
📧 Email: info@fashonen.com
📍 Address: Plot No: 20, Block: H-1/A, Sector 63, Noida, Uttar Pradesh, 201301
We’re here to help!